1. Information We Collect

We may collect the following types of information from you:

• Personal Details: Name, contact number, and email address.
• Service Details: Address, type of service requested, property condition, appointment dates and times.
• Payment Information: Transaction records and payment confirmations (payments are processed through secure third-party payment channels; we do not store full card details).
• Technical Data: IP address, browser type, pages visited and other analytics data used to monitor and improve site performance.

2. How We Use Your Information

We use your personal data to:

• Provide quotations, schedule services, and manage customer relationships;
• Send updates, service confirmations, invoices and other service-related communications;
• Improve our website, products and customer experience through analytics;
• Comply with legal and regulatory obligations in Singapore.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing

We may share limited personal data with:

• Our service technicians and authorised partners for scheduling and service delivery;
• Third-party payment processors to complete transactions securely;
• Government, regulatory or law enforcement authorities when required by applicable law or to protect legal rights.

All recipients are required to handle personal data securely and only use it for the legitimate purpose for which it was provided.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to meet legal or regulatory obligations, to resolve disputes, and to enforce our agreements.

5. Data Protection

We employ reasonable administrative, technical and physical safeguards to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. While we take steps to protect your data, no transmission or storage system is 100% secure—please consider this when providing information online.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather basic analytics. You can disable cookies through your browser settings; however, some features of the site may not work properly if cookies are disabled.

7. Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

• Access your personal information held by us;
• Request correction of inaccurate personal information;
• Withdraw consent for certain uses of your personal data; and
• Request deletion of your personal data, subject to legal and business requirements.

To exercise your rights, please contact us using the details provided in the Contact Us section below.

8. Links to External Websites

Our website may contain links to external websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of external websites—please review their privacy notices before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy we will post the revised version on this page with an updated revision date.

10. Contact Us

If you have questions, requests or concerns about this Privacy Policy or our handling of your personal data, please contact us: